In communication, one idea can be expressed in many different ways. The way you formulate your message often determines how it is received, while the content itself may be secondary. Here are three phrases you should stop using in both spoken and written communication with your subordinates in order to maximize the effectiveness of your communication, earn positive respect, and encourage high performance.
„We have always done it this way.”
According to INC.com, we live in a dynamic and rapidly changing world. What worked in the past may no longer be effective. Encourage your subordinates to explore new approaches and possibilities. Instead of giving exact instructions, explain the desired outcome and allow them to find their own way to achieve it. Avoid being overly conservative and do not rely on habits and routines. Allow employees to work independently.
„Mistakes must not happen.”
Do not create an environment in which employees are excessively afraid of making mistakes. Mistakes occur and it is important to learn from them rather than view them as purely negative, unless they are truly critical errors that should not happen. Strive to create a positive environment where mistakes are seen as opportunities, where employees are not reprimanded for errors, and where the entire team can learn even from situations that do not go as planned.
„I need something” or „I want.”
Effective leadership is based on team cohesion. Words that emphasize your superiority as a manager should therefore be avoided. Do not say that “you” need something. Instead, say that the “team” needs something and that “we” want to achieve a goal. Be a genuine part of the team and always frame matters in the context of the entire department.
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