Many people who want to learn how to communicate effectively ask themselves what they should say, how they should express themselves, and what nonverbal signals they should use. Yet the most important skill you must master as an excellent communicator is the ability to listen exceptionally well. What does effective listening look like in practice, and why is it so important when communicating with subordinates, colleagues, friends, and superiors?
This guide on how to learn effective listening step by step and elevate your communication skills to a higher level was published by INC.com.
Ask open ended questions
First and foremost, you must allow the other person to speak. To do this, you need to ask open ended questions. These are questions that cannot be answered simply with „yes“ or „no“.
Do not judge and do not offer solutions
When someone shares their opinions, experiences, or problems with you, suppress the natural urge to judge or propose solutions. If you want the person to truly open up to you, say very little and simply listen. Focus primarily on understanding that person's perspective.
Show that you are listening
During the conversation, maintain eye contact, give the person your full attention, nod your head, and do not interrupt them.
Repeat what has been said
At regular intervals, summarise in your own words what the person has said. This will help ensure that you have correctly understood what they are trying to communicate.
Share something as well
When the other person shares a feeling or perspective with you, earn their trust by sharing a little of your own feelings as well.
Reflect on what has been said
Finally, think sincerely and deeply about what has been said and take the information you have gained into account in your future decision making.
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