The quality of customer service plays a crucial role in clients' overall satisfaction. This is why we're giving you some tips on how to increase customer satisfaction through customer service.
These tips were published by the HubSpot blog.
Clients always gets handled by the same customer service agent
If a client calls or writes repeatedly, or if the problem needs dealing with continuously, make sure that the same agent deals with the customer.
Extra services
Don't copy your competition in terms of limiting your customer service – on the contrary, offer much more than your competition.
Respect customer services agents
Listen to the opinions of those who work on the front line and who interact with clients on a daily basis.
Customer service as a priority
Customer care should not be a secondary product, but one of its priorities. Even the top management should be interested in cultivating customer service.
Defined rules
Ideally, the customer service standards should be provided in writing and provided to all company departments as a reference document.
Involve everybody
Customer service is not just a task of receptionists and telephone agents, but of all people in the whole company.
The manager should sit at reception for one day
In order to have first-hand experience in customer service, the manager should join the front line some time.
Reward good results
Appreciate those who work hard and reward the best employees. You can even organize competitions, games, a benefit system, etc.
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